I recently listened to an interesting Podcast of an interview with Gerry Calabrese, founder and CEO of premium drinks brand Hoxton spirits - a fascinating guest with a colourful background. A couple of his quotes got me thinking: "The difference between success and failure is perseverance" and "You've got to enjoy the process… even if you end up failing".
These are so true within the Recruitment Industry. Our recruiters at True North Talent succeed because they make that extra call, go that extra mile, take another "no" on the chin and keep persevering. If you don't enjoy what you do in our industry and if you don't follow the process, you'll never be successful.
Other similarities in Gerry's rise to success are that he followed his dreams, seized many opportunities, demonstrated such passion, worked hard and was totally dedicated in all his endeavours. He talks about building brands - as we are doing here.
He is fanatical about making spirits - we are fanatical about delivering exceptional service to our candidates and clients. He says you need to enjoy the adversities and challenges as you will learn more from them than the successes.
So, follow Gerry's wise words - be prepared to go the distance, keep going when everything feels impossible and when most people would give up. That perseverance will create success.
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Business Operations Manager
Fiona McDonald is an experienced recruitment professional with a degree in Hospitality Management. With more than 25 years' recruitment industry experience, having worked across temporary and permanent agency recruitment, in-house and executive search, she has supported businesses and senior professionals across Food & Drink Manufacturing recruitment, Engineering, HVAC, Fire & Security, Commercial and Hospitality.
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Your Engineering Manager resigns on a Friday afternoon. By Monday you've briefed three agencies. By Wednesday you're looking at twenty-two CVs, and eighteen of them have never set foot in a food environment. You've now lost most of a week and you're no closer to filling the role. The line is still running, the planned maintenance schedule is already slipping, and your Operations Manager has picked up a second job on top of their own. This is the point where the difference between a generalist agency and a specialist recruiter stops being a procurement preference and starts costing you output.
A new Shift Manager starts in March. By June the pattern is clear. Changeovers are taking longer than they used to, the paperwork lands late more often than not, and two of your stronger line leaders have started asking about roles at the site down the road. Nobody has done anything obviously wrong. The operation is just running worse than it was. That's what a bad hire in middle management usually looks like. It rarely announces itself, and it almost never shows up as a single event you can point at. It gets worse over time, and by the time you've named the problem you've lost six months.
Your Technical Manager hands in their notice on a Monday morning. There's a BRCGS audit eight weeks out, a customer visit before that, and a quality management system only one person on site properly understands. By Monday afternoon, you're already behind. Production has its own version. A shift manager goes off sick with no return date. A supervisor steps up to cover, and three weeks later that supervisor is taking calls from an agency, because the extra responsibility arrived without the extra money. Both situations force the same decision. Do you run a permanent search and live with the gap, bring in an interim, or do both at once?